Compliance That Connects: Reach More Customers While Reducing Legal Risk Through Web Accessibility.

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Multitasking? Here’s the case study as a podcast, made with a little help from A.I.

BeginCast: Doyle Security Systems - ADA Compliance & Web Accessibility
4:09

14 CTA Buttons

Needing Discernible Text Repaired

87+ Color Contrast Ratios Corrected

41+ Images

Repaired with alternate text

15+ Critical Heading Hierarchy Issues Repaired

10+ Landmark Issues Repaired

42+ Focus Issues Repaired

11 Scrollable Region Keyboard Access Repairs

“[BeginBound] has been a breath of fresh air from the start. I can't recommend partnering with [them] enough. We've been working with Jesse for [several years] and we've been able to get more done than we thought possible! …We're so grateful to have found [them] and look forward to continuing to work with them as long as we can!”

ALEXANDRA JUSTICE

Director of Marketing & Engagement

INTRODUCTION:

Founded in 1919 by John A. Doyle in Rochester, New York, Doyle Security Systems has grown from a local security provider to a leading regional company, serving over 45,000 customers across Upstate New York and Northwestern Pennsylvania. Family-owned for five generations, with Jack Doyle as the current CEO, the company has evolved from offering private investigation, armored cars, and security guards to focusing on advanced security and life safety systems. A significant milestone was the 2019 merger with CIA Security, adding 7,500 customers and expanding its footprint. Doyle has earned accolades like the Better Business Bureau Torch Award and is certified as a Great Place to Work. Doyle Security Systems has been partnering with BeginBound for over 5+ years for all their HubSpot support and website development.

THE CHALLENGE:

  • ADA Compliance has become a larger liability issue for growing B2C companies.
  • Doyle wanted a professional, top-to-bottom, audit and repair of any and all ADA compliance issues to make sure their customer service standards stayed high.
  • The current website needed several quality of life improvements to make the current design and development work as efficiently as possible for ADA compliance.

 

THE PARTNERSHIP:

Having used BeginBound previously for several updates regarding design enhancements of their older brand, as well as expertise in HubSpot CMS and Marketing Automation, they were the preferred partner for ongoing services which included major upgrades to their content, development, and page markup for ADA Compliance.

 

And not a single hour was wasted maintaining what was already built. If your current web provider is charging you for “maintenance,” it might be time to give us a call.

 

ADA COMPLIANCE COMPLETE SERVICES

  • Color & Contrast Audit: Ensure text and UI elements meet minimum contrast ratios for readability.
  • Keyboard Navigation Audit: Test full site functionality using only a keyboard (no mouse) to ensure accessibility for users with motor impairments.
  • Screen Reader Compatibility Testing: Evaluate how content is interpreted by screen readers for users with visual impairments.
  • Alt Text & Image Description Review: Verify all images have meaningful alternative text descriptions.
  • Form Accessibility Checks: Ensure all form fields are properly labeled, navigable, and give clear error messages.
  • Focus Indicator Visibility: Make sure interactive elements (like buttons and links) are clearly highlighted when tabbed to.
  • Semantic HTML & ARIA Label Audit: Use proper HTML tags and ARIA roles to communicate structure and meaning to assistive technologies.
  • Responsive & Zoom-Friendly Layouts: Verify content scales properly and remains readable at 200% zoom.
  • Skip Navigation & Landmark Region Checks: Allow users to bypass repetitive content and easily navigate via assistive tools.

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